Refund policy

Effective date: July 9, 2026

At HUSHLIP, we want you to sleep easy — including about your purchase. This policy applies to orders placed on hushlip.shop. Orders placed through TikTok Shop are handled under TikTok Shop's return process; start from your TikTok order page.

30-Day Return Window

You may request a return within 30 days of delivery.

Because HUSHLIP is a single-use personal care product that touches the lips and skin, we can only accept returns of unopened packs with the factory seal intact. Opened packs cannot be returned or resold for hygiene reasons. Damaged, defective, or incorrect items remain covered as described below.

To be eligible, the pack must be unopened, unused, and in its original packaging. Please provide your order number and the email used at checkout.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective (for example, tapes that will not adhere or an incorrect quantity), or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund — your choice. You do not need to return the defective item unless we ask.

Skin comfort matters to us. If you experience irritation and discontinue use, reach out — we review these cases individually and err on the side of the customer.

How to Start a Return

  1. Email support@hushlip.shop with your order number and reason.
  2. We respond within 2 business days with instructions and the return address.
  3. Ship the item back; we recommend a tracked service.

Return shipping is paid by the customer, except when the return is due to our error (damaged, defective, or wrong item), in which case we provide a prepaid label.

Refunds

Once we receive and inspect the return, we will notify you and process the refund to your original payment method within 5–10 business days. Shipping charges are non-refundable except for returns due to our error. If the refund has not appeared after 10 business days, contact your bank or card issuer first, then email us and we will trace it.

Exchanges

The fastest way to exchange is to place a new order and return the original for a refund.

Questions

Mingxi LLC
30 N Gould St Ste N
Sheridan, WY 82801, US
support@hushlip.shop