Shipping policy

Effective date: July 9, 2026

This policy applies to orders placed on hushlip.shop. Orders placed through TikTok Shop are fulfilled through TikTok Shop's logistics network and follow the delivery times shown at that checkout.

Where We Ship

We currently ship to addresses in the United States (all 50 states, including P.O. boxes via USPS). We do not yet ship internationally. If you would like us to reach your country, email support@hushlip.shop.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM PT count from the next business day. During launch periods or promotions, processing may take up to 3 business days.

Delivery Time and Rates

  • Standard shipping (USPS or UPS): typically 3–8 business days after processing.
  • Shipping rates are calculated at checkout based on destination.
  • Free standard shipping promotions, when active, are shown at checkout.

Delivery estimates are not guarantees. Carrier delays can occur, especially during holiday seasons.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking may take 24–48 hours to show movement.

Address Changes and Cancellations

Contact us at support@hushlip.shop as soon as possible. We can change the address or cancel an order only before it has shipped. Once shipped, changes are no longer possible. A wrong address provided at checkout that results in a returned package can be reshipped at the customer's cost.

Lost, Delayed, or Stolen Packages

  • If tracking shows no movement for 7 days, contact us and we will open a trace with the carrier.
  • If a package is confirmed lost by the carrier, we will send a free replacement or full refund — your choice.
  • If tracking shows “delivered” but you cannot find the package, check with household members and neighbors and allow 48 hours because carriers sometimes scan early. If it still has not appeared, contact us and we will work out a solution.

Damaged in Transit

If your order arrives damaged, keep the packaging, take a photo, and email us within 7 days of delivery. We will replace it free of charge. See our Return & Refund Policy for details.

Contact

Mingxi LLC
30 N Gould St Ste N
Sheridan, WY 82801, US
support@hushlip.shop